Seems To me this is a serious mission disconnect for a company with the rather modest goal of giving people drinks they like. And if you are going to serve hot and cold coffee and tea, shouldn’t they all be done right? Starbucks saf a big emphasis on hot tea, https://www.saludcapital.gov.co/sitios/VigilanciaSaludPublica/Lists/Contactenos/DispForm.aspx?ID=2972663